Jason “Retail Geek” Goldberg and Sarah Engel on Tim Parry’s Bricks and Clicks Podcast

I’m trying to recover (physically and mentally) from the 2017 NRF Big Show (I averaged more than 20,000 steps a day). But I also had time to launch the first episode (if that’s what we call them) of Tim Parry’s Bricks and Clicks Podcast.

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I’m Launching a Podcast… And I Need Some Guests

Tim Parry’s Bricks and Clicks Podcast is about the business of omnichannel retail: From bricks and mortar stores to ecommerce and everything that connects the two shopping disciplines, such as usability and customer experience. I will interview retail leaders, and I dive into the trends and topics retailers need to know about.

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Why Buy Online Pickup In Store Is Failing

Your retail store operations can have the greatest state-of-the art omnichannel inventory management system on the planet. But if you don’t have the people and process in place to make magic happen, you’re going to fail to deliver your customer an exceptional buy online pickup in store (BOPIS) experience.

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