I’m trying to recover (physically and mentally) from the 2017 NRF Big Show (I averaged more than 20,000 steps a day). But I also had time to launch the first episode (if that’s what we call them) of Tim Parry’s Bricks and Clicks Podcast.
Tim Parry’s Bricks and Clicks Podcast is about the business of omnichannel retail: From bricks and mortar stores to ecommerce and everything that connects the two shopping disciplines, such as usability and customer experience. I will interview retail leaders, and I dive into the trends and topics retailers need to know about.
Oh, the news that came out the first week of January. Sears. Kmart. Macy’s. Kohl’s. Sales are falling and stores are closing.
Your retail store operations can have the greatest state-of-the art omnichannel inventory management system on the planet. But if you don’t have the people and process in place to make magic happen, you’re going to fail to deliver your customer an exceptional buy online pickup in store (BOPIS) experience.
Sherry Chiger and I used to have a running gag about how crazy she was to have hired me twice. I say “used to” because she hired me again* as a contributor to her labor of love, Your Commerce. On Dec. 14, 2016, my first article posted: “6 Holiday Learnings That Will Help You All Year Long.”
On Nov. 10, 2016, I was let go. It came totally out of the blue. So what have I been doing these past 8 weeks? A lot. But now, it’s time to get back to work… who knows where the road will take me.